Call center staffing for small businesses and startups — same screen, smaller cohort.
We've staffed 8-seat boutiques and 200-seat ramps. The screen is identical: recorded voice samples, scenario-based assessments, structured behavioral interviews, references. The engagement is lighter — one named recruiter, no weekly score-card overhead, faster decisions. Built for operators who are done outgrowing freelancers.
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Written quote in one business day. No obligation.
- Free quoteMonth-to-month · no setup fees
- 200+Businesses served
- HIPAA · PCI · SOC 2Compliance ready
- 14 countriesTrained agents on tap
Who we work with
Built for the operator who's done outgrowing freelancers — but isn't running 500 seats yet.
Three operator profiles fit cleanly inside our small-business model. If you recognize yourself in one of these, the quote process will feel built for you.
- Funded startups
Seed–Series B
Typically 5–25 agents in cohort 1, scaling to 50–100 over 12 months. Common stack: customer support + ops + bilingual sales. We size around your runway and your training calendar — not a fixed minimum.
- Owner-operated SMBs
$5M–$50M revenue
Established small businesses running an in-house support team or outbound sales team. You have the floor, the playbook, and the QA scorecard — you just need agents who pass it. Same screen we use for enterprise.
- Specialty BPOs
Boutique outsourcers
Small floors (8–50 seats) with calibrated quality bars and named-account ownership. We respect the way a boutique BPO sells trust — recordings, references, and named-recruiter accountability come standard.
What changes at small scale
Same discipline, lighter engagement.
The screen does not change. Every candidate goes through the same six stages we run on a 200-seat ramp: recorded voice samples, scenario-based assessments scored to your QA rubric, structured behavioral interviews against your competency model, references, and a final cohort-fit review by the lead recruiter. You hear the voice before you decide. We will not place a candidate into a regulated seat without the documentation in hand.
What changes is the engagement model. No embedded recruiter sitting on your floor. No 45-minute weekly cohort score-card review. Less reporting overhead, faster decision cycles, one named recruiter through the whole engagement. We can place 5 agents as cleanly as we place 50 — the difference is how much paperwork sits between the shortlist and the offer.
That is the trade. Same screen, same 90-day attrition guarantee, lighter operating cadence. If you want enterprise governance, you should be on the enterprise track anyway. If you want enterprise-grade screening with a small-business operating rhythm, this is the right page.
Honest limits
What we are NOT a fit for — read this before you submit a quote request.
Honest answer: if you need 2 agents and have a budget of “whatever Upwork costs,” we are not your fit. Saying so up front saves both of us a week. Six cases where we will tell you no — and usually point you somewhere better.
Single-agent placements
Under 5 seats, our placement-fee economics don't work for either side. Try a freelancer or contract platform — and come back when you're ready to staff a cohort.
Sub-$15/hr fully-loaded budgets
Outside our wage-benchmark range — even nearshore and offshore. We are not the cheapest option on the internet, and we will not pretend to be.
Day-of replacement requests
We can move fast — but we don't promise next-day. First qualified shortlist usually inside 5–10 business days. If you need a body in a chair tomorrow, we are not it.
Generalist clerical or back-office
We only place call-center and contact-center work — voice, chat, email, and the supervisors who own them. No warehouse, no admin, no general office staffing.
Outsourcing the whole operation
We are not a BPO. We staff your floor; we don't run it. If you need a turnkey vendor that owns the QA, the WFM, and the P&L of your support function, we will refer you to one.
Anything that smells like consumer-facing recruiting
We work for operators, not job-seekers. We do not run resume-coaching, career-services, or training-to-hire programs. If you are an agent looking for work, our job board is the right door.
How a small-business engagement runs
Three steps, two weeks, one named recruiter.
Adapted from our enterprise process — same screen, less ceremony. No embedded model, no weekly cohort score-card. The 90-day attrition guarantee is identical.
- 01
30-min intake call
Half the length of an enterprise discovery. We need: role, seat count, region preference, target start date, and any non-negotiables on the QA bar. No deck, no NDA dance — most clients sign off on a scope inside the call.
- 02
5–7 candidate shortlist with recordings, in 5–10 business days
Same six-stage screen as a 200-seat ramp: resume and tenure review, recorded voice sample, scenario-based assessment, structured behavioral interview, references, and final cohort-fit review. You hear the voice before you decide.
- 03
One named recruiter through ramp + 90-day guarantee
A single recruiter owns the engagement from intake to day 90. No embedded model, no weekly cohort score-card overhead — just direct lines and a real attrition guarantee. If a placement leaves inside 90 days, we replace at no charge.
Every engagement gets a custom written quote built around your role, region and timeline. It is free, no-obligation, and arrives inside one business day. No decks, no gated whitepapers, no chatbot in the middle. A senior account manager writes it and signs their name to it.
Small-business engagements are not charged differently from enterprise. The placement-fee structure is the same regardless of cohort size — you pay only when a candidate is hired and starts, and the 90-day attrition guarantee is identical. We do not run a discount tier or a budget tier. The screen is the screen.
For exact ranges by region and engagement type, the FAQ covers what we publish openly. For numbers tied to your seat plan, request a quote.
Small-business FAQ
Six honest questions before you submit a quote.
Written by the senior recruiter who would actually own your engagement. If your real question is not here, ask it on the quote — every reply is read by a human.
Get a quote
Tell us how many agents you need. We’ll send a quote in one business day.
No decks. No long sales calls. Tell us what your business does, how many agents you want and where — and we send back a written quote with timing and rate.
- A real person reads your request
Not a chatbot. A senior account manager who understands call centers.
- Response in 24 hours
One business day. Written quote in your inbox.
- Free quote · no commitment
Pay only for hours worked. Month-to-month, scale anytime.
Tell us your floor — even if it’s small.
Five seats or fifty. Same screen, same 90-day guarantee, lighter engagement. A senior account manager writes back inside one business day with a plan and a written quote — or tells you straight if we’re not the fit.
Your free written quote includes:
- How many agents you need and where
- Estimated hourly rate per agent
- How fast we can deploy a team
- Free written quote — no obligation
No spam. No newsletter. A senior account manager reads every reply.