Offshore Call Center Agents Across Asia, On Your Payroll Terms
Asia is where most of the world's offshore contact-center capacity actually lives. The Philippines alone fields roughly 1.7 million BPO workers and India well over four million, giving companies a depth of trained, English-fluent agents no other region can match. Because Asian business hours sit on the far side of the clock from North America and Europe, the region is purpose-built for true 24/7 and overnight coverage, while costs run a fraction of onshore rates. We place agents here on our payroll, bill you only for hours worked, and swap anyone who isn't a fit at no charge.
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- 200+Businesses served
- HIPAA · PCI · SOC 2Compliance ready
- 14 countriesTrained agents on tap
Why Asia
Why companies staff agents in Asia.
- The world's largest offshore English talent pool
The Philippines holds more than 16% of the global outsourcing market and India's BPO sector employs over four million people. That scale means we can ramp licensed-adjacent CS, sales and technical queues fast without thinning quality.
- Genuine round-the-clock coverage
Manila and Bangalore sit 12-13 hours ahead of US Eastern, so Asian day shifts cover Western nights natively. This is the most cost-effective way to staff overnight and follow-the-sun support without paving graveyard premiums onshore.
- Lower cost without cutting corners
Fully loaded agent costs in the Philippines and India typically run a fraction of US or UK rates, with average Filipino BPO pay around $440-$620 a month. You get experienced CX labor at offshore economics while we carry the employment overhead.
- Mature, Western-aligned CX culture
Decades of servicing US and UK accounts have built deep neutral-to-American accent fluency and process discipline in the Philippines, while India adds enormous technical-support and back-office bench strength. Retention in the Philippines also tends to beat regional peers.
Where we recruit
Key markets we staff across Asia.
24/7 offshore voice, chat and email support, overnight follow-the-sun coverage, technical helpdesk and high-volume back-office work at the lowest fully loaded cost.
- Metro Manila, Philippines
The offshore voice capital — deepest pool of American-accent agents for premium phone support and sales.
- Cebu, Philippines
A fast-growing second hub with lower attrition and strong English, good for scaling beyond crowded Manila.
- Bengaluru, India
India's tech heart — best for tier-2 technical support, SaaS troubleshooting and analytics-heavy back office.
- Gurugram / NCR, India
A finance and enterprise-services cluster strong on back-office processing, collections and chat/email queues.
- Kuala Lumpur, Malaysia
Southeast Asia's multilingual gateway — English plus Malay, Mandarin and Cantonese for pan-Asian programs.
24/7 offshore voice, chat and email support, overnight follow-the-sun coverage, technical helpdesk and high-volume back-office work at the lowest fully loaded cost.
Maturing data-privacy regimes: India's DPDP Act, the Philippines Data Privacy Act, and Malaysia's amended PDPA (mandatory DPOs and 72-hour breach notification since June 2025) — we staff to your security and cross-border transfer requirements.
Need trained agents in Asia?
Tell us the work — inbound, outbound, blended, B2B or B2C — your volume and any compliance needs. A senior recruiter sends a written staffing plan within one business day.
Your free written quote includes:
- How many agents you need and where
- Estimated hourly rate per agent
- How fast we can deploy a team
- Free written quote — no obligation
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