Channel Partnerships
Channel Partner Program | Resell Outsourced Contact Center Services
Our channel partner program is for organizations that want contact center delivery as part of what they sell — resellers, managed service providers, systems integrators, and software vendors adding a services layer around their product.
Global Empire Corporation provides the delivery capability, enablement, and joint support that lets you carry outsourced contact center services as a real line of business rather than an occasional referral.
- 1.1B+
- Transactions Processed
- 11+
- Contact Centers Worldwide
- 27
- Service in 27+ Languages
- 35.5k+
- Over 35000 Happy Employees
- 10M+
- New Customers Acquired
A Services Line You Do Not Have to Build
Building a contact center to support a product line means facilities, recruitment, workforce management, quality assurance, and compliance — years of work before the first margin arrives. A channel partnership gives you the offering without the build.
We support partners with sales enablement, joint discovery, proposal support, and delivery governance, so the services attached to your product hold up as well as the product does.
- Sales enablement and proposal support for your team
- Joint discovery calls where technical depth is needed
- Delivery governance and reporting you can stand behind
- Deal registration agreed before you invest in a pursuit
For resellers, MSPs, integrators, and software vendors
What Channel Partners Add to Their Offering
Managed Support Desks
A staffed support function attached to the platform or service you already sell.
Implementation Support
Onboarding, migration, and data work that your delivery team is not staffed for.
24/7 Coverage
Round-the-clock capability without your own team taking on nights and weekends.
Overflow & Escalation
Absorb spikes and first-line triage so your specialists stay on specialist work.
Outbound & Onboarding
Activation calling, adoption follow-up, and renewal outreach for your customer base.
Back Office Operations
Processing, verification, and documentation work behind your delivered service.
Multilingual Delivery
Sell into markets your current delivery footprint cannot support.
Co-Delivered Programs
Joint programs where your team and ours are visible to the client together.
How a Channel Partnership Is Built
Structured, because a services line you resell has to survive contact with your customers.
Fit & Commercial Model
We establish where our delivery fits your offering and agree the commercial model, deal registration, and support expectations.
Enablement
Your sales team is briefed on what we deliver, what we do not, and how to qualify — so opportunities arrive scoped.
Joint Pursuit
We support discovery, scoping, and proposals, joining calls where operational depth is needed.
Delivery & Governance
The program launches to agreed service levels with a governance rhythm covering both organizations.
Account Growth
Regular reviews identify where the account can expand and what the next partner-led opportunity is.
Related
Explore the rest of the partner program
Frequently asked questions
How is a channel partnership different from a referral?
A referral is an introduction — you hand over and we contract with the client. A channel partnership makes the services part of your offering, with enablement, joint pursuit, and delivery governance behind it. Referral suits occasional need; channel suits a repeatable line of business.
Do we resell under our brand or yours?
Either. Channel partners commonly sell co-branded, with both organizations visible. If you want the delivery entirely under your name, that is our white label program and the two can be combined.
Is there deal registration?
Yes, agreed before you invest effort in a pursuit. Registration establishes who is leading, what support you receive, and how the opportunity is treated if it was already in play.
What support do our sales people get?
Enablement on scope and qualification, proposal and scoping support, and our people on discovery calls where operational depth is needed. The aim is that opportunities reach us properly scoped.
What if our customer needs something you do not deliver?
We tell you before the pursuit rather than during delivery. Sending your customer a capability we cannot support well is the fastest way to damage your relationship and end the partnership.
How do we start?
A scoping conversation about what you sell today, where services are being asked for, and whether the fit is real. If it is not, we will say so — a partnership neither side can service is worse than no partnership.
TESTIMONIALS
Our trusted clients
Global Empire has provided essential call center services for over a decade, responding to medical and non-medical emergencies with accuracy and professionalism. Their commitment to quality and continuous learning is clearly reflected in the service they deliver.
I never realized how much overtime we were paying until we started using Global Empire. We were able to eliminate overtime completely while improving how calls are handled. Now our staff can focus on other important tasks that keep our customers happy.
I wasn’t using all the options Global Empire offered until one of their representatives noticed and reached out. Based on their recommendations, we made several changes that saved money and improved response time. Customers now comment on how efficiently our business runs.